Frequently AskedQuestions

How do I book my party?

All you need to do is call us with your party date, expected number of guests and which character you would like to surprise your birthday child with.

When should I book my party?

We will do our best to accomodate, but bookings are based on first come first served, so book as far in advance as possible to avoid disappointment. We can sometimes accommodate a last minute booking, so please call as soon as you can.

Can I customize my party package?

You can mix and match any of our services and activities. Give us a call and we can help you plan a unique party that brings your vision to life!

What areas do you serve?

We serve Keswick, Sutton, Newmarket, Bradford, Aurora, Stouffville and surrounging area. Additional travelling fees may apply depending on where the party is.

When do I pay for the party?

The fee is due 1 week before your scheduled party date unless otherwise arranged with us. A deposit may be required in some cases.

What if I need to cancel or postpone my party?

If you need to postpone, we will work with you to reschedule your party to another date. We require at least 7 days notice prior to your party date due to the reservation nature of our business. The deposit can be applied towards the cost of another party if it is held within 30 days of your original party date. For cancellations the deposit will not be refunded.

What if there is bad weather or illness?

We realize that the weather can be unpredictable and uncooperative at times. In the event of bad weather, we will do our best to attend the party, but safety is of the utmost importance. If we are not able to attend due to weather the full balance of the party will be refunded and we will work with you to reschedule the party if you choose. If the guest of honor becomes ill, we will gladly work with you to choose another date for your party based on availability.

What is the minimum attendance?

There is no maximum or minimum number of children for attendance. Because you (as host or hostess) will be present you may have as many or as few children as you wish.